Return & Refund Policy
At LUMIQSA, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
1. Eligible Items for Return
You may return a product if:
- The product is damaged or defective upon delivery
- You received the wrong item
- The product does not match your order
2. Return Window
- You must submit a return request within 7 days of receiving your order
- Requests made after 7 days will not be accepted
3. Return Conditions
- Product must be in its original, unused condition
- Original packaging, seal, and box must be intact
- Proof of purchase or order number is required
4. Non-Returnable Items
The following items cannot be returned:
- Opened skincare or hair care products
- Used beauty devices
- Items purchased on sale or at a discounted price
- Hygiene-related products such as razors and epilators
5. Refund Process
- Once your return is approved, your refund will be processed within 5–7 working days
- Refunds will be credited to your original payment method
- Cash on Delivery orders will be refunded via bank transfer
6. How to Initiate a Return
- Contact us via WhatsApp or fill out the contact form on our website
- Provide your order number and describe the issue
- Send clear photos of the product
- We will provide you with return instructions