FAQs

Q1: How long does delivery take? We deliver anywhere in Saudi Arabia within 2–4 working days.

Q2: Is Cash on Delivery available? Yes! You can pay when your order arrives at your door.

Q3: How much does delivery cost? Delivery is completely free across all of KSA.

Q4: Are the products authentic? Absolutely. LUMIQSA only sells 100% genuine products that are verified and quality-tested.

Q5: Can I track my order? Yes, once your order is dispatched, you will receive a tracking link via WhatsApp or email.

Q6: What should I do if my product arrives damaged? Contact us immediately via WhatsApp with photos of the damaged product. We will arrange a replacement or refund.

Q7: Can I change or cancel my order after placing it? If your order has not been dispatched yet, we can make changes. Please contact us as soon as possible.

Q8: What payment methods do you accept? We accept Mada, Visa, STC Pay, and Cash on Delivery.

Q9: Do you deliver outside Saudi Arabia? Currently we only deliver within Saudi Arabia.

Q10: How can I contact LUMIQSA? You can reach us via WhatsApp, Instagram (@lumiqsa), or through the contact form on our website.